We want you to be fully satisfied with every item that you purchase from us. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus the shipping and handling charges that we incurred sending the order initially to you.
The item must be returned, unused or used, in good condition, in original boxes (whenever possible), with a letter explaining the reason for the return, and with all paperwork to ensure full credit.
Returning An Item
Here are the basic steps for returns:
Pack the item securely in the original package, if possible.
Enclose a copy of the original packing list with the item. Be sure to keep a copy of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item.
All products must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork to ensure full credit.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:
Attn: Returns Department
PO Box 70222
Tucson, AZ 85737
Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.